Return & Refund Policy
Return & Refund Policy
Last updated: Jan 21, 2026
At Baby Gifts, we want you to be completely satisfied with your purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unworn
- In its original packaging
- Accompanied by proof of purchase or receipt
If your return is approved, we will provide instructions on how and where to send your package.
Please note that items sent back to us without requesting a return first will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or if you receive the wrong item, contact us as soon as possible so we can review the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods such as food, flowers, or plants
- Custom or personalised products
- Personal care goods such as beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
Please contact us if you have questions about whether your item is eligible for return.
Exchanges
The fastest way to receive the item you want is to return the item you already have. Once your return is accepted, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method.
Please note that it may take several business days for your bank or credit card provider to process and post the refund.
Contact Us
Address: 29-31 South St, Romford RM1 1NJ
Phone: 07946780572
Email: contact@baby-gifts.co.uk
Website: baby-gifts.co.uk